Refund Policy


We are committed to customer satisfaction. If you are not completely satisfied with your purchase, we offer a 30-day refund for most unused items in their original packaging with proof of purchase subject to these terms. Return and shipping costs and certain exclusions apply. Please also review our separate Terms of Service, Privacy Policy, and Limited Warranty, which are incorporated by reference. If any of these terms conflict with our Limited Warranty, the Limited Warranty terms control.

To start the process for a refund, exchange, or credit, contact us at or 800-815-2246

30-Day Refund Terms

If you're unsatisfied with an item that you purchased from us, you can initiate a return within 30 days for a refund, if only the item is in its original condition and packaging. Package that has been used or altered in any way is unreturnable. If the item arrived damaged or defective, please see the following section: different terms may apply.  A 15% restocking fee will be applied to all returns. A 25% restocking fee will be applied to all returns that are without the original package. 


To return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.  You will be responsible for the return shipping costs, except in instances where the item arrived damaged or defective. Note that the option to initiate a return will only available for 30 days.

 Upon receipt of your return, the item will be inspected, and you will receive an email to your email address on record to notify you that we have received your return and whether your refund was approved. If your refund is approved, we will apply the refund to your original payment method within approximately 7-10 business days, with additional time for your bank to process the refund. Please note that COVID-19 circumstances may delay receipt of returns, shipping, and processing. Any taxes charged will be refunded in accordance with applicable laws. If you believe your refund should have been credited already, you should check with your bank and credit card company and may contact us as outlined below.


Damaged or Defective Products

If a product was delivered to you in a damaged or defective condition, including if an item was missing any parts or was not what you ordered, due to our error, you can request a refund or exchange within 30 days of the delivery date or, if applicable, comply with our Limited Warranty; if a product was damaged during transit and not due to your fault, you can request a credit or exchange within the same time period. If you decide to return the damaged or defective product for an exchange (pursuant to the return instructions herein), you will not be charged for additional shipping, return, or service fees; and the timeframe for exchanges of products may vary, including based on your location. If you decide to return the damaged or defective product for a refund, you will receive a product refund in addition to a refund for any shipping, return, and service fees, and you may be asked to keep and/or destroy the original product.


Other Exchanges and Credits

In the alternative to a qualifying refund or exchange, you may opt to receive store credit instead.

In certain other circumstances, we may offer exchanges and credits in our sole discretion. Please contact us if you have any questions. If you return a product for any exchange or credit, other than a product in a damaged or defective condition due to our error, you will be responsible for all shipping and service fees.


Return Policy

To return a product, including to obtain a refund, exchange, or credit, the following terms apply:

  • You must provide the complete product in its original and unused condition, including all accessories, manuals, warranty registration cards, original manufacturer packing materials, and retail packaging, with no physical damage, along with proof of purchase (i.e., original UPC/serial# intact on the product and retail package), and a valid Return Material Authorization (RMA) number, which may be obtained from the website or customer service, for the product and order.
  • You are responsible for any loss or damage that occur during your shipment of any product(s) to us, so please ensure the product is packaged sufficiently.
  • You are responsible for any shipping labels, except in cases of defective or damaged products; and if you are shipping a product over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
  • You are responsible for any applicable product restocking fees.
  • You should mail your product to: Bathlyn, Inc. 1766 Junction Ave, San Jose CA 95112

Failure to comply with these terms may result in rejection of your return and the product being shipped back to you at your cost, in our sole discretion.


Contact Us

If you have any questions, please contact us at or 800-815-2246